One Community Health - CA
  • 22-May-2020 to Until Filled (PST)
  • Sacramento, CA, USA
  • Full Time

Looking for a Clinic Site Manager in our Thriving Organization

One Community Health is recruiting mission driven, kind, warm hearted, and hard-working people who are dedicated to quality care and superior service. Our culture is centered around our values of compassion, accountability, respect and excellence. We are proud of our inclusiveness and the diversity of our staff and patients.

One Community Health is poised for growth and expansion. Come join us on this journey as we become healthy together!

Our Philosophy

At One Community Health we believe healthcare isn't a privilege; it's a human right. Everyone should have the opportunity to achieve optimal health.  We've made it our job to help individuals and our community lower the barrier to wellness. Our organization pushes for equality for all and for social justice for those on the margins.  Our doctors and health care professionals treat people with compassion, without judgment for their personal choices and behavior. We provide a comprehensive menu of services to everyone in need, and we advocate for public awareness of such issues as the stigma surrounding mental illness and the need for healthcare for everyone.  We understand the impact of trauma on one's health and are working to help people heal those wounds.  When we see suffering, we try to heal it whether it be an individual in pain or a group in our community.  If these are your values are your values, then please consider joining our team.

What We Are

We are a Federally Qualified Health Center (FQHC) serving all those in need in the Sacramento area. We have been a level 3 Patient Centered Medical Home since 2011 and were the first to earn that designation in Sacramento. Integrated, comprehensive and supportive services to maximize health outcomes. The founding values of One Community Health were based on providing a safe and welcoming place for people who often experienced social exclusion and discrimination.

Our Benefits

  • Medical Insurance
    • We offer a choice between three carriers: Sutter Plus, WHA and Kaiser Permanente.
    • One Community Health pays about 90% of the Employee only premium and pays 75% of the costs for dependents or partners/spouses.
  • Dental/Vision
    • 2 Dental plans offered through Delta Dental: PPO and DHMO
    • DHMO is paid in full by employer (employee only)
    • VSP Vision Insurance paid in full by employer (employee only)
  • Company Paid Life, AD&D and LTD offered through Unum
    • One times annual salary paid in full by employer (LIFE and AD&D)
    • LTD is 60% annual salary paid in full by employer after 90 days
  • Flexible Spending Plan (before-tax savings plans)
  • Employee Assistance
  • Supplemental Insurance through Aflac
  • 401K
    • Up to 4% employer match at 90 days of employment
    • Administrative fees and administration of plan managed and paid for by employer
  • Robust PTO, Emergency Sick Time, & Paid Holidays
  • Additional Benefits/Extra's
    • We are an eligible NHSC (National Health Service Core) approved loan repayment site and have an HPSA score of 16.
    • Opportunity for Reimbursements, Bonus options and/or annual increase.
    • Educational and Language Stipends: higher level of education or secondary languages
    • Professional dues and/or licensure fees paid by organization as it relates to the position
    • Professional training and/or conference/travel fees paid by organization 
    • Opportunity for Community Engagement, Events and Involvement
    • Opportunities to help with state and national level advocacy

About the Position

This position is responsible for coordinating all operational aspects of the practice.  The Clinic Site Manager is expected to maximize effectiveness of all service delivery systems, financial performance and cultivation of a practice culture responsive to the health care environment.

Essential Duties:

Administrative duties

  • Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
  • Maintains accurate records pertaining to staff schedules including development and maintenance of scheduling templates for all providers.
  • Maintains provider capacity utilizing the empanelment process and guidelines set forth
  • Reviews invoices, statements, receipts and charges for Clinical Operations and approves expenditures.
  • Works with outside agencies; approves monthly billing invoices for contracted provider services.
  • Provides coverage as needed for front desk reception.
  • Answers patient calls and other correspondence as appropriate.
  • Develops and implements strategies for efficient patient flow and cycle time.

Management duties

  • Develops and implements processes to decrease wait time for patients, efficient communication methodologies to improve patient flow.
  • Aligns people and projects to achieve initiatives.
  • Works with staff to develop goals and objectives to improve performance.
  • Values cultural diversity and other individual differences in the workforce, creating a culture of compassion and sensitivity.
  • Develops staff through coaching, mentoring, and training.
  • Is responsible for hiring and progressive disciplinary action as appropriate.
  • Assists all staff in the interpretation of policies and procedures.
  • Assesses current and future staffing needs based on organizational goals.
  • Supports the organization by providing requested data and analytics to effectively evaluate operational performance.
  • Develops and implements a dynamic and efficient clinic infrastructure.
  • Plans, coordinates and directs staff to meet clinical, administrative, and operational support requirements.

Business functions

  • Provides centralized control, coordination and management of the financial operational budget for the Department. Develops annual budget.
  • Monitors all financial expenditures in the clinic.
  • Identifies and implements cost-effective approaches while maintaining high standards for clinical care.
  • Commits to a focus on continuous improvement of workflow processes and procedures.
  • Analyzes fiscal performance to identify strategies to maximize revenue while optimizing efficiency.

Additional Duties

  • Participate in work groups, teams, task forces and committees to support ongoing clinic functions, provide input and resolve issues. Foster communication and coordination within the clinic and outside agencies by establishing good rapport and professional working relationships with others to facilitate the delivery of services to the patient.
  • Responsible for developing and cultivating open lines of communication within the clinic and with outside agencies.
  • Participate in developing systems for incident/problem identification and appropriate resolution.
  • Review and research complaints to assist patients and visitors with complaint resolution. Develop and recommend improvements for processes and systems within the clinic.
  • Develop, analyze and implement systems to enhance the patient experience within the clinic.
  • Other duties as assigned.

Supervisory Responsibilities:

Directly supervises: Patient Service Representatives, Eligibility Supervisor

Oversees: Clinical Operations, Eligibility

Education/ Experience Required:

  • Previous clinic manager experience in private practice/ FQHC
  • Bachelor's Degree in Business, Healthcare Administration. (Other degrees considered)
  • Experience managing 5 or more front office staff.
  • FQHC Management experience

Please Note:

One Community Health values the diversity of the people it hires and serves. Diversity at One Community Health means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability. Please provide us with notice if you will require accommodations during the interview process.

One Community Health - CA
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