One Community Health - CA
  • 10-Feb-2020 to 10-Apr-2020 (PST)
  • Sacramento, CA, USA
  • Full Time

Looking for a Call Center Representative for our Thriving Organization

One Community Health is recruiting mission driven, kind, warm hearted, and hard-working people who are dedicated to quality care and superior service. Our culture is centered around our values of compassion, accountability, respect and excellence. We are proud of our inclusiveness and the diversity of our staff and patients.

One Community Health is poised for growth and expansion. Come join us on this journey as we become healthy together!

Our Philosophy

At One Community Health we believe healthcare isn't a privilege; it's a human right. Everyone should have the opportunity to achieve optimal health.  We've made it our job to help individuals and our community lower the barrier to wellness. Our organization pushes for equality for all and for social justice for those on the margins.  Our doctors and health care professionals treat people with compassion, without judgment for their personal choices and behavior. We provide a comprehensive menu of services to all ages and everyone in need, and we advocate for public awareness of such issues as the stigma surrounding mental illness and the need for healthcare for everyone.  We understand the impact of trauma on one's health and are working to help people heal those wounds.  When we see suffering, we try to heal it whether it be an individual in pain or a group in our community.  If these are your values are your values, then please consider joining our team.

About Us

We are a Federally Qualified Health Center (FQHC) serving all those in need in the Sacramento area. We have been a level 3 Patient Centered Medical Home since 2011 and were the first to earn that designation in Sacramento. We offer integrated, comprehensive and supportive services to maximize health outcomes. The founding values of One Community Health were based on providing a safe and welcoming place for people who often experienced social exclusion and discrimination.

Our Benefits

  • Medical Insurance
    • We offer a choice between two carriers: Blue Shield and Kaiser Permanente.
    • One Community Health pays about 90% of the Employee only premium and pays 75% of the costs for dependents or partners/spouses.
  • Dental/Vision
    • 2 Dental plans offered through Delta Dental: PPO and DHMO
    • DHMO is paid in full by employer (employee only)
    • VSP Vision Insurance paid in full by employer (employee only)
  • Company Paid Life, AD&D and LTD offered through Unum
    • One times annual salary paid in full by employer (LIFE and AD&D)
    • LTD is 60% annual salary paid in full by employer after 90 days
  • Flexible Spending Plan (before-tax savings plans)
  • Employee Assistance
  • Supplemental Insurance through Aflac
  • 401K
    • Up to 4% employer match at 90 days of employment
    • Administrative fees and administration of plan managed and paid for by employer
  • Robust PTO, Sick Time, & Paid Holidays Plan
  • Additional Benefits/Extra's
    • We are an eligible NHSC (National Health Service Core) approved loan repayment site and have an HPSA score of 16.
    • Potential for Sign on Bonus and Relocation Reimbursement
    • Educational and Language Stipends: higher level of education or secondary languages
    • Professional dues and/or licensure fees paid by organization as it relates to the position
    • Professional training and/or conference/travel fees paid by organization 
    • Opportunity for annual merit increase and pay for performance if annual performance goals met
    • Community Events and Involvement
    • Opportunities to help with state and national level advocacy

About the Position 

One Community Health, a private, non-profit organization, has an immediate opening for a full-time Call Center Representative. This position will support patients who would like to establish care or are existing patients at One Community Health by providing a superior level of customer service and responding effectively and thoroughly to a wide variety of patient requests. This position also will serve as back up receptionist when needed.

Core Duties

  • Answers a high volume of incoming calls using proper telephone etiquette and established scripts. Directs calls to the correct person or department or assists caller with request.
  • Determines how best to handle the phone call and takes necessary action.
  • Updates patient demographics by asking open ended questions.
  • Will schedule appointments as requested.
  • Runs insurance eligibility for all callers establishing care or have already established care when making appointments. This includes running eligibility the day before an appointment to ensure that eligibility is still valid.
  • Verify with the caller that all information is accurate. Respond to patient inquires as they relate to healthcare services.
  • Conduct daily telephone appointment confirmations.
  • Outreach calls as assigned. Document in EMR results of contact.
  • Maintain strict patient/clients confidentiality at all times.

EDUCATION AND/OR EXPERIENCE AND OR LICENSE/CERTIFICATION

  • High school diploma or equivalent required and three years previous secretarial/office experience required.
  • Able to answer multiples lines.
  • Spanish speakers preferred.

Please Note

One Community Health values the diversity of the people it hires and serves. Diversity at One Community Health means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability. Please provide us with notice if you will require accommodations during the interview process. 

One Community Health - CA
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