One Community Health - CA
  • 10-Feb-2020 to Until Filled (PST)
  • Sacramento, CA, USA
  • Full Time

Looking for a Director of Patient Financial Services for our Thriving Organization

One Community Health is recruiting mission driven, kind, warm hearted, and hard-working people who are dedicated to quality care and superior service. Our culture is centered around our values of compassion, accountability, respect and excellence. We are proud of our inclusiveness and the diversity of our staff and patients.

One Community Health is poised for growth and expansion. Come join us on this journey as we become healthy together!

Our Philosophy

At One Community Health we believe healthcare isn't a privilege; it's a human right. Everyone should have the opportunity to achieve optimal health.  We've made it our job to help individuals and our community lower the barrier to wellness. Our organization pushes for equality for all and for social justice for those on the margins.  Our doctors and health care professionals treat people with compassion, without judgment for their personal choices and behavior. We provide a comprehensive menu of services to everyone in need, and we advocate for public awareness of such issues as the stigma surrounding mental illness and the need for healthcare for everyone.  We understand the impact of trauma on one's health and are working to help people heal those wounds.  When we see suffering, we try to heal it whether it be an individual in pain or a group in our community.  If these are your values, then please consider joining our team.

What We Are

We are a Federally Qualified Health Center (FQHC) serving all those in need in the Sacramento area. We have been a level 3 Patient Centered Medical Home since 2011 and were the first to earn that designation in Sacramento. Integrated, comprehensive and supportive services to maximize health outcomes. The founding values of One Community Health were based on providing a safe and welcoming place for people who often experienced social exclusion and discrimination.

Our Benefits

  • Medical Insurance
    • We offer a choice between three carriers: Sutter Plus, WHA and Kaiser Permanente.
    • One Community Health pays about 90% of the Employee only premium and pays 75% of the costs for dependents or partners/spouses.
  • Dental/Vision
    • 2 Dental plans offered through Delta Dental: PPO and DHMO
    • DHMO is paid in full by employer (employee only)
    • VSP Vision Insurance paid in full by employer (employee only)
  • Company Paid Life, AD&D and LTD offered through Unum
    • One times annual salary paid in full by employer (LIFE and AD&D)
    • LTD is 60% annual salary paid in full by employer after 90 days
  • Flexible Spending Plan (before-tax savings plans)
  • Employee Assistance
  • Supplemental Insurance through Aflac
  • 401K
    • Up to 4% employer match at 90 days of employment
    • Administrative fees and administration of plan managed and paid for by employer
  • Robust PTO, Sick Time, & Paid Holidays
  • Additional Benefits/Extra's
    • We are an eligible NHSC (National Health Service Core) approved loan repayment site and have an HPSA score of 16.
    • Opportunity for Reimbursements, Bonus options and/or annual increase.
    • Educational and Language Stipends: higher level of education or secondary languages
    • Professional dues and/or licensure fees paid by organization as it relates to the position
    • Professional training and/or conference/travel fees paid by organization 
    • Opportunity for Community Engagement, Events and Involvement
    • Opportunities to help with state and national level advocacy

About the Position

The Director of Patient Financial Services helps to establish, implement and maintain an effective process for enrollments, billing and claims processing and collections process for all plan payers. The Director provides oversight of the entire patient encounter, coding, billing and revenue collection cycle to ensure compliance with federal, state and program regulations and requirements.  The Director of Patient Financial Services reports to the Chief Financial Officer. 

Essential Functions:

  • Oversee, manage and monitor the day-to-day operations of the coding and billing staff and the back office third party payer plan enrollment staff;
  • Conduct departmental billing compliance training and internal billing compliance audits;
  • Develop, maintain, and revise coding, billing and collection policies and procedures in compliance with federal, state and program regulations and requirements;
  • Develop and implement employee training programs to ensure compliance with coding, billing and collections regulations and requirements;
  • Analyze coding, billing and collection processes to identify and implement performance improvements and efficiencies at all levels of the revenue cycle;
  • Analyze and resolve complex individual patient account issues, including credit balances, denials, refunds and adjustments;
  • Design and monitor key performance indicators and report risk areas to senior leadership;
  • Conduct analysis of coding and billing data to determine areas for improvement and to support requests by other One Community Health departments;
  • Maintain aging report for uncollected revenue and follow up with patients, Medi-Cal, Medicare and third-party payers on unpaid and denied claims in accordance with One Community Health policy;
  • Ensure coding and billing records are maintained properly and retained as required by federal, state and program requirements;
  • Coordinates with electronic clearing house to ensure transmission of billing information and responses occur;
  • Participates in quality improvement activities including annual training in quality improvement;
  • Analyze financial data for clinical services and case types, for negotiation of one-time-agreements (LOA) as needed;
  • Responsible for addressing operational, financial and service issues with assigned payers;
  • Maintain ongoing relationships with health plans, medical groups and other third-party payers to assure their ongoing satisfaction with One Community Health; 
  • Work effectively with all internal and external parties to resolve contract-related operational issues in a timely manner;
  • Assist Chief Financial Officer with reporting, cost setting, and other duties as assigned.

Education/ Experience Required:

  • BS in Business Administration or Finance and equivalent billing experience in Community Clinic/FQHC required;
  • Practical knowledge of entitlement programs, Medicaid and Medicare for FQHCs and third party billing;
  • Revenue cycle management experience;
  • Professional Coding Certification (i.e. CPC, CMC or CCSP) preferred;
  • Three to five year's prior supervisory experience preferred.

Please Note:

One Community Health values the diversity of the people it hires and serves. Diversity at One Community Health means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability. Please provide us with notice if you will require accommodations during the interview process.

One Community Health - CA
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